This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
Last Updated: April 26, 2020
SHIPPING NOTIFICATION DELAYS: WE ARE EXPERIENCING A TECHNICAL ISSUE WITH SHIPPING CONFIRMATION EMAILS NOT TRIGGERING PROPERLY. PLEASE BE ADVISED, THE ORDERS ARE SHIPPING AS EXPECTED, BUT YOU MAY NOT RECEIVE A SHIPPING CONFIRMATION. WE APPRECIATE YOUR PATIENCE AS WE RESOLVE THIS ISSUE AND WE APOLOGIZE FOR ANY INCONVENIENCE.
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $50.00 or more.
PROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date** USPS First Class $5.95 Within 3 to 10 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using USPS First Class, depending on the destination being shipped. Sunday deliveries are subject to USPS standard terms. Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands. We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
MakeBeauty.com offers a 30-day satisfaction guarantee on regularly priced items only. If you are unsatisfied with your regularly priced purchase from MakeBeauty.com for any reason within 30 days of your original purchase date, you may return the unused portion of your purchase for a full refund of the purchase price, less original shipping fees. Please note that you are responsible for shipping costs and the safe return of merchandise.
We monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by MakeBeauty.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping. You may also request to exchange your product for a new product.
In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from MakeBeauty.com Products purchased from other retailers or other e-commerce sites may not be returned to MakeBeauty.com if they are Make Beauty branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, email hello@makebeauty.com. Include order number as well as reason for return. In the case of damages or incorrect items received, we require a photo depicting the issue. A member of our customer service team will provide you return instructions within 1-2 business days of your request.
Send it to the attention of:
Make Beauty
ATTN: Customer Service
9200 W. Sunset Blvd.
STE 201
West Hollywood CA 90069
Package your return item in the manufacturer’s product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Please note that you are responsible for shipping costs and the safe return of merchandise.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of MakeBeauty.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 48 hours. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
SALE ITEMS
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Make Beauty.com
RETURNED GIFTS
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.
UPDATES TO POLICY
All sales on the MakeBeauty.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.