This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: June 2, 2025
FREE SHIPPING & HANDLING
We offer free standard shipping on order placed within the United States of $50.00 (USD) or more before sales tax.
PROCESSING & SHIPPING TIME
Our processing time is 1 - 3 business days. Excluding holidays.
During special promotions, new product launches, holidays, and other peak periods order processing may extend beyond the standard 1 - 3 business days.
- Shipping Method: DHL
- Shipping Cost: $5.95
- Estimated Delivery: Within 3-15 business days.*
*Sunday deliveries follow DHL standard terms.
Please allow up to 7 additional days for shipments to Alaska, Hawaii, and US Territories. Weekends and holidays are excluded.
We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
ORDER MODIFICATIONS
We are unable to guarantee order modifications, address changes, product changes, or cancellations once an order has been placed.
We are not responsible for orders submitted with the incorrect shipping address.
LOST AND STOLEN PACKAGES
We are not responsible for stolen or lost packages.
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
- All 50 US States
- District of Columbia
- Puerto Rico
- US Virgin Island
- PO Boxes*
INTERNATIONAL
We do not ship internationally.
We do not ship to freight forwarders. We reserve the right to cancel any orders shipping to a freight forwarding address without prior notification to the customer. Orders submitted use a freight forwarder are not eligible for returns, exchanges, or refunds. NO EXCEPTIONS.
RETURN FOR REFUND OR EXCHANGE
MAKEBeauty.com accepts returns on regularly priced items for any reason within 30 days of your original delivery date. Please note that you are responsible for shipping costs and the safe return of merchandise. You may return the unused portion of your purchase for a full refund of the purchase price, less the original shipping fees and the return shipping cost.
If you'd like to process a return, please use the self service return form which can be found here.
If you received the incorrect item or your item was damaged and you'd like a replacement, please email hello@makebeauty.com.
We monitor return activity for abuse and reserve the right to limit returns or exchanges.
RETURN TIMEFRAME
All returns must be initiated within 30 days from the date of delivery of your order. NO EXCEPTIONS.
Once the return has been received and processed, a refund will be processed back to the original form of payment within 24-48 business hours, minus the original shipping costs and the cost of the return label.
Please note that your financial institution may take longer to reflect the transaction. If you are expecting a refund and it does not appear on your statement after one full billing cycle, we suggest you contact your payment issuer, as it may take some time before your refund is officially posted to your account or it may be in process.
DAMAGED ITEMS
If you receive a damaged item, we will be happy to replace it. Please contact our Customer Service team by emailing hello@makebeauty.com. You will be asked to provide your order number, a photo or 30-second video of the item and packaging as it was originally received.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during transit.
EXCHANGES
We do not offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. New orders will be charged a new shipping and handling fee.
COD (CASH ON DELIVERY)
We do not ship orders via COD. If you are asked to pay additional fees at the time of delivery, refuse the package and contact our Customer Service team by emailing hello@makebeauty.com for assistance.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please use the self service return form which can be found here. Once your return is approved, you will be provided a return label. Please note the cost of the return label will be deducted from your refund amount.
Package your return item in the manufacturer’s product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Please note that you are responsible for shipping costs and the safe return of merchandise. The cost of your return label will be deducted from your refund amount when your return is processed.
SALE ITEMS
Sale items do not qualify for refund. NO EXCEPTIONS. Only regularly priced products may be returned for refund.
All promotional, sale or discontinued items are FINAL SALE. The following items do not qualify for This includes sets, bundles, or orders that included a free gift. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Make Beauty.com
RETURNED GIFTS
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you may receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned products (used or unused) are properly disposed of and not returned to inventory.
UPDATES TO POLICY
All purchases on MAKEBeauty.com are subject to our Terms of Use, which may be updated periodically. We recommend reviewing this policy regularly to stay informed of any changes.